Customer Care

Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.

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Categories
- Customer Care
Social media customer service: What it is and how to improve it
Published on May 15, 2025 Reading time 17 minutes
Categories
- Customer Care
- Social Media Engagement
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes
Categories
- Customer Care
- Customer Experience
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes

All Customer Care

Categories
- Guide
- Corporate Communications
From Crisis to Connection: How to Build a Social Media Crisis Management Strategy
Categories
- Data Report
- Customer Care
The Next Era of Customer Engagement on Social Media
Categories
- AI Marketing
- Customer Care
Humans’ role in an age of AI customer engagement
Published on May 22, 2025 Reading time 5 minutes
Categories
- Webinar
- Customer Care
Breaking Ground: Q2 2025 Launch Event
Categories
- Customer Care
- Social Media Engagement
Top 7 social media customer service tools for your brand
Published on April 9, 2025 Reading time 8 minutes
Categories
- Case Study
- Community Management
How Penn State Health delivers efficient, empathetic engagement on social
Categories
- Customer Care
- Retail
How to master social media for retail in the UK
Published on March 18, 2025 Reading time 11 minutes
Categories
- Case Study
- Consumer Goods
ScottsMiracle-Gro empowers agents and cultivates brand loyalty with Sprout Social’s Salesforce Service Cloud integration
Categories
- Customer Care
- Influencer Marketing
Understanding the ROI of Sprout Social
Published on March 4, 2025 Reading time 5 minutes
Categories
- Webinar
- All Industries
Sprout Social Demo Webinar
Categories
- AI
- Customer Care
How to use conversational AI to deliver personalized customer service at scale
Published on January 24, 2025 Reading time 11 minutes
Categories
- AI
- Customer Care
The complete guide to chatbots for marketing
Published on January 22, 2025 Reading time 20 minutes
Categories
- Customer Care
- Customer Experience
The social media customer service metrics that experts measure
Published on January 8, 2025 Reading time 14 minutes
Categories
- Customer Care
- Team Collaboration
Field tested tips for aligning customer service and marketing
Published on December 20, 2024 Reading time 12 minutes
Categories
- All Career Growth
- Customer Care
15 social listening tools for your brand in 2025
Published on November 13, 2024 Reading time 9 minutes
Categories
- Customer Care
- Customer Experience
How to balance speed and quality customer service
Published on November 4, 2024 Reading time 9 minutes
Categories
- Customer Care
- Social Commerce
‘Tis the season for scrolling: 89% of consumers say social media influences their holiday shopping
Published on November 4, 2024 Reading time 5 minutes
Categories
- Customer Care
- Customer Experience
Prepping your social customer care team for the holiday rush with Sprout
Published on October 30, 2024 Reading time 12 minutes
Categories
- All Career Growth
- Competitive Strategies
The top 15 online reputation management tools and how to choose the best one for your business
Published on October 25, 2024 Reading time 10 minutes
Categories
- Customer Care
- Leveling Up
Why brands transition from Social Studio to Sprout Social
Published on October 11, 2024 Reading time 7 minutes
Categories
- Customer Care
- Social Media Strategy
Salesforce and Sprout Social are ushering in a new era of social media customer care
Published on October 9, 2024 Reading time 4 minutes

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